Transit Ambassadors

Transit ambassador in red jacket helping a pair of riders at the Assembly fare gate

In the fall of 2017, the MBTA introduced the Transit Ambassador customer outreach program. Transit Ambassadors wear bright red polo shirts, sweaters, or jackets with T logos and can be found at stations throughout the system. They can help you buy tickets and passes, figure out the best way to get to your destination, and provide real-time travel information.

Transit Ambassadors also provide assistance during special events, system outages, and service disruptions.

Where to Find Transit Ambassadors

The original pilot launched on August 2, 2017 at Massachusetts Ave and Chinatown stations.

You can now find Transit Ambassadors at the following stations:

Questions? Ask Us!

Transit ambassador in a red jacket helping rider at a fare vending machine at Assembly station

Directions

Whether you need to get to Fenway Park or transfer to another mode of transportation, Transit Ambassadors can help you get where you need to go.

Plan a trip on the MBTA

Whether you need to get to Fenway Park or transfer to another mode of transportation, Transit Ambassadors can help you get where you need to go.

Plan a trip on the MBTA

Fares

Not sure what kind of ticket or pass you need? Transit Ambassadors can help you load money onto your CharlieCard or find the best pass for your trip.

Learn more about MBTA fares and passes

Not sure what kind of ticket or pass you need? Transit Ambassadors can help you load money onto your CharlieCard or find the best pass for your trip.

Learn more about MBTA fares and passes

Accessibility

Transit Ambassadors are trained to assist customers with disabilities. Upon request, they can help customers enter or exit stations, board vehicles, or use fare vending machines.

Plan an accessible MBTA trip

Transit Ambassadors are trained to assist customers with disabilities. Upon request, they can help customers enter or exit stations, board vehicles, or use fare vending machines.

Plan an accessible MBTA trip

Customer Service

Every Transit Ambassador is equipped with a tablet to answer commonly asked questions, provide directions, assist with trip planning, and obtain real-time information via T-Alerts to better assist customers during delays and service disruptions.

Contact MBTA Customer Support

Safety and Security

All Transit Ambassadors are trained to inspect stations for cleanliness and safety. Any safety or security concerns reported by customers are recorded and shared with Customer Service or the Transit Police.

Learn more about safety on the T

Language Services

Ambassadors have tools to help non-English-speakers get around Boston: