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Service Change Ongoing
MBTA service levels have been increased in the interest of the health and safety of our riders and employees. All riders must use face coverings when on the MBTA.   MBTA.com/coronavirus

The RIDE

the ride rowes wharf

Temporary Changes to The RIDE

As part of the continuing effort to protect the health and safety of customers and MBTA employees, and to preserve the continuity of services essential travel, the following service changes have been made in consultation with The Riders’ Transportation Access Group, the Boston Center for Independent Living, and the Massachusetts Senior Action Council.

Routematch Software Transition

the ride on a trip

The RIDE implemented new software called Routematch on August 15, 2020. Routematch includes a new and improved website to book, view, and cancel your trips online.

Learn more about Routematch

You can also call TRAC at 844-427-7433 to book your trip.


About The RIDE

The RIDE paratransit service provides door-to-door, shared-ride transportation to eligible people who can’t use the subway, bus, or trolley all or some of the time due to temporary or permanent disability.

The RIDE is available year-round in fifty-eight cities and towns in the greater Boston area, with similar operating hours to the MBTA—generally from 5 AM to 1 AM daily. Travel times are comparable to the same trip taken on fixed-route (bus, subway or trolley) plus an additional 20 minutes. The RIDE is a shared service, so you’ll travel with other customers going in the same general direction. 

Under the ADA, paratransit functions as a “safety net” for people whose disabilities prevent them from using public transit. It is not intended to be a comprehensive system of transportation that meets all the needs of people with disabilities, nor does it function as medical or human service transportation.

Who’s eligible for The RIDE?

How do I apply for The RIDE?

Contact The RIDE Eligibility Center (TREC) at 617-337-2727, or email us at trec@paratransit.org

Learn more about The RIDE application process


Taking a Trip on The RIDE

the ride operator securing wmd

Once you’re approved for The RIDE, you’ll need to add funds to your account. Please note that you must have sufficient funds in your RIDE account to schedule a trip.

TypeOne-way fare per customer
TypeLocal ADAOne-way fare per customer$3.35
TypePremium non-ADAOne-way fare per customer$5.60

How do I add funds?

  • Customers may bring one guest, additional guests are allowed if space is available. 
  • Personal Care Assistants (PCA) and children under the age of 11 (accompanying a customer; up to 2 children per customer) are not charged fares.

Premium non-ADA fares apply if the trip origin and/or destination is greater than 3/4 miles from MBTA bus or subway service or for same-day changes, except for trip time negotiation. Your fare will be confirmed when you schedule a trip.

Learn more about fares and adding funds to your account

How do I book trips on The RIDE?

Trips on The RIDE need to be scheduled 1-7 days in advance. Note that trips cannot be booked after 5 PM for travel the following day.

What can I expect from The RIDE?

Before you start traveling, take a few minutes to read through our policies below to learn more about what you should expect from The RIDE.

Other RIDE Programs

A rider uses an app that provides audio-equivalency for digital signs as part of a technology we’re developing for blind and low-vision riders

The MBTA is running on-demand paratransit pilots with Uber, Lyft, and Curb Mobility (taxi), where RIDE customers can book subsidized rides instantly, right from their smartphones.

Contact Us

If you haven’t received a confirmation call about your trip, or if your driver hasn’t arrived after 15 minutes, please call The RIDE Access Center (TRAC) at 844-427-7433. We can locate your driver and estimate their time of arrival.

Please contact MBTA Customer Support with suggestions, compliments, or complaints.

The RIDE Guide

customer boarding the ride with lift

Download a PDF version of the important information that explains how to get started with The RIDE.

Routematch Software Transition

the ride on a trip

The RIDE implemented new software called Routematch on August 15, 2020. Routematch includes a new and improved website to book, view, and cancel your trips online.

Learn more about Routematch

You can also call TRAC at 844-427-7433 to book your trip.

The RIDE Guide

customer boarding the ride with lift

Download a PDF version of the important information that explains how to get started with The RIDE.