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Language Services

A Transit Ambassadors helps a rider with at fare vending machine at Assembly Station.

The MBTA offers various translation and interpretation services to customers in a range of languages.

Customer Support

MBTA Customer Support representatives speak English and Spanish.

Agents also have access to interpreter services in more than 160 languages.

Call 617-222-3200 for assistance.

Transit Ambassadors

You can find Transit Ambassadors in certain MBTA stations. They wear red shirts with black pants.

They have:

Transit Police

The Transit Police have 24-hour access to interpreter services in more than 160 languages.

Call 617-222-1212 for assistance.

Translation Services

Language Access Policy

The MBTA’s language access requirements are governed by Title VI of the Civil Rights Act of 1964.

Learn about your rights under Title VI and how to file a complaint

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More Guides

Visitor's Guide Clickable Graphic
Subway Guide clickable graphic
Bus Guide Clickable Graphic
Commuter Rail Guide Clickable Graphic
Clickable graphic for the Ferry Guide: vertical lines with a colored pattern of yellow, light blue, and dark blue

View all guides