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Service Change Ongoing
MBTA service levels have been increased in the interest of the health and safety of our riders and employees. All riders must use face coverings when on the MBTA.

Language Services

The MBTA offers various services to customers in a range of languages.

Translation Assistance and Interpretation

Customer Support

MBTA staff seated in front of computer monitors

MBTA Customer Support representatives speak English and Spanish.

Agents also have access to interpreter services in more than 160 languages.

Call 617-222-3200 for assistance.

Transit Police

Three Transit Police officers, bundled up in winter gear, stand near the fare gates at Government Center Station on New Year's Eve.

The Transit Police have 24-hour access to interpreter services in more than 160 languages.

Call 617-222-1212 for assistance.

Contact the Transit Police

Transit Ambassadors

A Transit Ambassadors helps a rider with at fare vending machine at Assembly Station.

You can find Transit Ambassadors in certain MBTA stations. They wear red shirts with black pants.

They have:

Translation Services 

Language Access Policy

The MBTA’s language access requirements are governed by Title VI of the Civil Rights Act of 1964.

Learn about your rights under Title VI and how to file a complaint