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Everyone deserves to have a safe and comfortable experience with the MBTA. Please review the policies we follow to ensure that happens.
If you have any questions, please contact our Customer Support team.
Learn more about our commitment to you
Learn how we protect and treat information you may provide to us through fare media and our website.
Learn about the terms and conditions related to using our website.
Learn about your rights and protections under Title VI, a law that prohibits discrimination by recipients of federal money, on the basis of race, color, or national origin.
Learn how you can file a discrimination complaint with the MBTA Office of Diversity and Civil Rights.
Learn about how the MBTA implements changes to services or fares in a way that is fair to every rider.
We've finalized a draft of our Public Engagement Plan, which governs our standards and goals for rider outreach. We invite you to review the draft plan and give us feedback.
Approved January 23, 2017
This policy sets how the MBTA evaluates service quality and allocates transit service to meet the needs of riders.
Approved July 31, 2017
This policy addresses replacement bus service when Commuter Rail service is disrupted due to construction or maintenance.
Revised March 12, 2020
The tariff provides the MBTA's official fare structure, including rates and payment options across the system.
Approved December 21, 2015
Learn about our guidelines for establishing and restructuring fares.
Approved March 27, 2017
This policy lays out a framework and process for the MBTA to consider proposals for new service pilots.
Learn about how sponsors like cities and towns can propose pilots and work with us to shape them.
Adopted June 18, 2018
The MBTA manages over 44,000 parking spaces across its stations. This policy details the pricing structure of parking.
This policy documents the MBTA’s principles for selecting names for any new or existing station.