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Public Hearing | Proposed Service Delivery Policy Changes (Virtual)

Meeting Info

Date: November 14, 2024 at 6:30 PM

Location: Virtual • Zoom • Boston, MA

Attendees: Open to everyone

Event Description

The MBTA is hosting a public hearing about proposed changes to our Service Delivery Policy

The Service Delivery Policy sets how we evaluate service quality and allocate transit service to meet the needs of our riders and regional travel demand. This policy is intended to be updated regularly as service priorities change and as we expand our ability to collect and analyze data, build out metrics, and define service parameters and targets.

After the public hearing, written comments will be accepted through December 5, 2024. Email written comments to publicengagement@mbta.com.

Join the Virtual Public Hearing

This public hearing will be held on Zoom. Registration is required to attend. After registering, you will receive a confirmation email with instructions to join the public hearing.

Accommodations

Accessibility accommodations and language services will be provided free of charge, upon request, as available. Such services include documents in alternate formats, translated materials, assistive listening devices, and interpreters (including American Sign Language).

For more information or to request a reasonable accommodation and/or language services, please email publicengagement@mbta.com or call 857-327-3282.