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Emergency Instructions

More from Safety

Learn more about staying safe on the T, or report an emergency to the Transit Police.

Please dial 911 or call the MBTA Transit Police at 617-222-1212 if you see any of the following things:

  • Someone in distress, whether it’s you or another passenger
  • Smoke or fire
  • Unattended packages or bags
  • Suspicious activity—even if it seems insignificant

If you are medically qualified and able to help in an emergency, please identify yourself to the Transit Police or T staff.

Please note that staff and crews are thoroughly trained to handle emergency situations. In the event of an emergency on any MBTA vehicles or property, please follow instructions provided by MBTA or Keolis officials and Transit Police.

If the emergency is on a vehicle

If you need to evacuate a train, and it’s not at a stop or station, officials may ask you to exit onto the tracks. To ensure your safety, please follow instructions provided by MBTA or Keolis officials and Transit Police.

subway Subway

Use the intercoms at each end of the train to alert staff.

commuter rail Commuter Rail

Alert Keolis staff onboard the vehicle.

bus Bus

Alert the operator.

In the event of a bus emergency, exterior lights will flash green, and the destination display will say, “Emergency. Call Transit Police.” If you see a bus like this, please call Transit Police or 911 immediately.

If the emergency is at a stop or station

If there’s a fire alarm or you are asked to evacuate, please proceed to the nearest safe exit and follow any instructions provided by MBTA or Keolis officials and Transit Police.

Always use the stairs rather than an elevator or escalator. If you can, please assist seniors and passengers with disabilities.

Planning your commute

Some emergencies may close stations or cause delays. Plan ahead of time and check for service updates online or by calling 617-222-3200, TTY 617-222-5146.